The Challenge
What Library Machine Was Facing
Library Machine's digital catalog had poor discoverability — users searching for resources hit dead ends because of rigid search logic, no faceted filtering, and a results page that prioritized metadata over relevance. Engagement was low and returning user rates were declining, signaling the product was failing on its core promise.
The Solution
What We Built
We redesigned the search and discovery flow with fuzzy search, a dynamic filter sidebar, and relevance-ranked results that surfaced availability and format prominently. A "you might also like" recommendation engine was introduced on resource pages. The borrowing checkout flow was reduced from five steps to two.
Results
Measurable Outcomes
✓Catalog engagement grew 3.2x measured by resources viewed per session
✓Search-to-checkout conversion improved from 11% to 34%
✓Returning user rate grew 48% over six months